About us
Puffincare works with customers and their families who require care in their own homes. We offer a unique service of personalized care options from check-in visits to full live-in care and support
Our friendly and professional Healthcare Support Workers and Nurses are specialists in providing outstanding Care and Support at Home for adults and children with complex and multiple conditions.
At Puffincare we believe that by actively working in partnership with our Clients, their families and healthcare professionals we can create and deliver highly personalized Care and Support Plans that will optimize our Client’s outcomes and enhance their quality of life.
We combine integrity and respect with a caring and enabling approach which means we can support our Clients to make informed choices about how they live their lives.
We believe we can achieve more by working openly and honestly in partnership with our Clients.
To be a driving force in care and enrich the lives of everyone around us.
To give our Clients the best care experience tailored to their specific needs in their own home.
Our Values
Care
Care is our core business. Our commitment is to provide outstanding live-in and visiting home care service, which is personalized to the wants, needs, and wishes of the client, to enable them to continue to live safely and happily in their own home
Compassion
Compassion is how our care is given through relationships that are based on empathy, respect, and dignity.
Commitment
We aim to empower our clients to continue to live independently in the comfort and familiar surroundings of their own home at a time when they would not be able to do so without support. With a regular rota of carers matched for compatibility, clients (and their families) can feel confident that they are in the safe hands of someone who genuinely cares.
Communication
As a family owned and run business, we support our clients and carers like members of our family. We value our clients and carers. We listen; and have the right, personalized conversations to ensure they are fully supported, and individual needs are met. We work collaboratively with lead clinicians/external stakeholders to ensure that our client’s support plans are developed to ensure that their specific needs are met.
Competence
We provide outstanding carers, who go an extra mile to make our clients happy. We invest time, effort, and money into our carers; their rigorous selection, their industry-leading training, and their happiness. They have the skills, confidence, compassion, and values to deliver the very best care.
Compliance
Our Quality and Safeguarding team ensures we are compliant with relevant legislation and policy relevant to maintaining trust and confidentiality, as well as to ensure we provide high quality care
If you are looking for Care and Support for yourself, a loved one or a patient we would love to talk with you
