Policies - Puffincare

 MODERN SLAVERY ACT 2015

This statement is made by Impala Medico Ltd t/a PuffinCare agency pursuant to s.54(1) Modern Slavery Act. PuffinCare agency is a market-leading provider of staff services to the health sector. PuffinCare agency is committed to delivering high standards of corporate governance and accountability and we are committed to preventing slavery and human trafficking in our corporate activity and supply chain.
PuffinCare agency has considered guidance from the Home Office and the Recruitment & Employment Confederation (REC) to be aware of potential modern slavery risks and, where such risks might exist, to take appropriate action.
PuffinCare agency has reviewed our organization and our supply chain, and we are satisfied that there is no material risk of modern slavery or human trafficking relating to our business activity. We shall carry out periodic reviews to check whether there has been any change to this assessment. All our staff are always fully vetted, and compliance checked.

PRIVACY POLICY
PuffinCare agency is a data controller for the personal information it collects and processes.

Your Rights
Because the data we hold about you is your data, you have the following rights in respect of the personal data we hold about you:

• Right to Access – this means you can ask us for a copy of all the personal data we hold about you.
• Correction Right – if you believe any of the information, we hold about you is incorrect or out of date, you have the right to correct such information by providing us with the correct up to date information. In addition, you can ask us to delete the incorrect or out of date information and we will be happy to do so unless we are prevented from doing so by law or regulation.
• Right to be Forgotten – you have the right to ask us to delete the personal data we hold about you where such data is used for direct marketing purposes or is processed because of you consenting to such processing. Please note that where we are obliged to keep your personal data because of a regulatory or legal requirement, we will not be able to delete that data and must continue to retain it.
• Right to Restrict Processing – in some limited circumstances you have the right to restrict the processing of your data. See examples below:
  ✓ If you want us to establish the data’s accuracy; where our use of the data is unlawful, but you do not want us to erase it.
  ✓ Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or
  ✓ You have objected to our use of your data, but we need to verify whether we have overriding legitimate grounds to use it.
• Right of Objection to Processing – you have the right to object to us using your data for direct marketing purposes and to profiling. For example, if there is something about your situation which makes you want to object to processing as you feel it impacts on your fundamental rights and freedoms. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
• Right of Data Portability – you have the right to request a copy of the personal data we hold about you in a commonly used and machine-readable format. We can provide your data either to you or to such other third party as you specify in your request.
• Automated Decision-Making Objection Right – automated decision-making is where a decision is made entirely by technological means without human intervention. We do not use or rely on automated decision-making.
  If you would like to exercise any of the above rights, please contact us support@puffincare.co.uk or ring us on +44 7894 850296.
• Right to Complain – If you have any concerns about our handling of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (“ICO”) by visiting https://ico.org.uk/concerns/ or by telephoning the ICO helpline on 0303 123 1113

Privacy Notice
Next of Kin or emergency contact
PuffinCare agency is committed to protecting and respecting your privacy. Although you may not be an employee or customer of PuffinCare agency, we may hold your personal information because of your relationship with either a customer of PuffinCare or an employee, who has nominated you as either next of kin or their emergency contact.

Who are we and why do we need to process your personal information?
PuffinCare agency is a data controller of your personal information. Personal information means information that is about you or contains enough data in which we can identify you.

For emergency contact details and next of kin details, the PuffinCare agency has a legitimate interest in processing this personal data throughout the employment of an individual, and for the duration of a care package being in place for a customer. Processing this information allows the PuffinCare agency to maintain accurate and up-to-date employment records, care records and contact details (specifically details of who to contact in the event of an emergency).

Legitimate interest is our legal basis for storing your information. For more information on what legitimate interest is, visit the ICO website at https://ico.org.uk .
What kind of information is being collected?

PuffinCare agency will only collect and process information in relation to you as a nominated emergency contact or next of kin by either an employee of PuffinCare agency, or a customer of PuffinCare agency.

PuffinCare agency will only collect this information from employees or customers who have nominated you as their emergency contact and/or next of kin. This information will include your name, relationship to the individual and your contact number.

Who has access and how do we protect your information?
This information is securely stored either in a paperless filing system that is password protected and kept on a secure server, or where we use paper records, in a locked filing cabinet, in a lockable room.

Access is restricted to only those who need it and will only be accessed at times deemed to be an emergency. We will decide on a case-by-case basis what constitutes an emergency.

We have internal policies that strictly control how we manage your personal information. PuffinCare agency will not under any circumstances transfer your information to countries outside the United Kingdom.

How long will we keep your information?
PuffinCare agency will hold your personal information for as long as either the individual is employed, or a care package is in place, or we are informed otherwise, either by the data subject themselves (you) or
the employee or customer. As a data subject, you have several rights under data protection regulation.

These include:

• You are able to access all the personal information we hold about you
• You can request we change information where it is either incorrect or incomplete,
• You can request we delete or stop processing your data, including the right to be forgotten,
• You can object to the grounds of us processing your information, which we do so under ‘legitimate interest’.

Your rights:
If you believe that PuffinCare has not been compliant with your data protection rights, you can contact
the Information Commissioner:

• Information Commissioner – https://ico.org.uk/
• Telephone helpline – 0303 123 1113
  For further information, you can contact PuffinCare agency support@puffincare.co.uk or ring us on +44 7894 850 296.
  

Cookies
PuffinCare agency uses cookies to give you the best experience on our website. Cookies are files stored in your browser that are used by most websites to help give you the best web experience. By continuing to use our website without changing the settings, you are agreeing to our use of cookies.
This website is required to ask for your consent to place or retrieve files from any device that you use to browse the internet.
These files, called cookies, are used by most websites in many ways, including enabling you to log in and to personalize your web experience.
Cookies can also help us to keep track of the web pages you have visited, giving us important insights into the quality of our services, and enabling us to improve and better meet your needs.
It is important to note that cookies cannot be used to gather information from parts of your computer other than your browser, and they cannot contain viruses or other codes.
You can choose whether to allow websites to use cookies, but you should be aware that if you do not allow cookies, you may experience a loss of site functionality in many cases, and some services will not work at all unless cookies are allowed.
Please note that this website uses Google AdWords.
This website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry.
This could be in the form of an advertisement on the Google search results page, or a site in the Google

Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to www.puffincare.co.uk . Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.
You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.

Legal Disclaimer
This website contains general information and advice. It does not provide advice on any specific individual care matter. Whilst every effort has been made to provide accurate up-to-date information, it should not be regarded as an authoritative or definitive statement of the law.
The website should not be used as a substitute for obtaining proper advice. You should always seek appropriate legal advice before taking or refraining from taking any action because of any of the contents of this website. We will not be responsible for any loss or damages whatsoever arising from your use of this website. Your sole recourse is to discontinue use of the website.

Further, we are not responsible, nor do we endorse or approve the contents of (or content which you may be able to access from) any websites referred to in or accessed through this website, including but not limited to their privacy policy, terms and conditions or contents. If you have a comment to make about the website or any of its contents, please contact us.

TERMS AND CONDITIONS

Your use of this Website www.puffincare.co.uk is subject to the following terms and conditions which you are deemed to accept each time you use this Website.
“we” means PuffinCare agency, and “our” shall be construed accordingly. “you” means the person, firm company or organization browsing and/or using the Website, and “your” shall be construed accordingly.
“PuffinCare agency” means all companies that relate to us. A company is related to us if it is:

(i) a subsidiary or holding company of us; (ii) controlled by the same person(s) who control us or our holding company;
(iii) a subsidiary or holding company of any company in (i) or (ii) above; or (iv) in the same group as any company under (i), (ii) or (iii) above. “subsidiary” and “holding company” shall be as defined in section 1159 of the Companies Act 2006. The term “control” shall have the same meaning as defined in Section 416 of the Income and Corporation Taxes Act 1988. Two companies are in the same group if they share the same ultimate holding company.
Please read these terms of use carefully before you start to use our site, as these will apply to your use of our site. We recommend that you print a copy of this for future reference.
By using our site, you confirm that you accept these terms of use and that you agree to comply with them.
If you do not agree to these terms of use, you must not use our site.
Other applicable terms These terms of use refer to the following additional terms, which also apply to your use of our Website:
✓ Our Cookie Policy www.puffincare/cookies ,which sets out information about the cookies on our site.

Changes to these terms
We may revise these terms of use at any time by amending this page. Please check this page from time to time to take notice of any changes we made, as they are binding on you.

Changes to our site
We may update our Website from time to time and may change the content at any time. However, please note that any of the content on our Website may be out of date at any given time, and we are under no obligation to update it. We do not guarantee that our Website, or any content on it, will be free from errors or omissions.

Interruptions and Omissions in Service
Our Website is made available free of charge. We do not guarantee that our Website, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue, or change all or any part of our Website without notice. We will not be liable to you if for any reason our Website is unavailable at any time or for any period. You are
responsible for making all arrangements necessary for you to have access to our Website. You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

Links to other sites
On this Website you will be offered automatic links to other sites which may be of interest to you. We do not accept any responsibility for or liability in respect of the content of those sites, the owners of which do not necessarily have any connection, commercial or otherwise, with us. Using automatic links to gain access to such sites is entirely at your own risk.

Information on this site
Whilst we make every effort to ensure that the information on this Website is accurate and complete, some of the information is supplied to us by third parties and we are not able to check the accuracy or completeness of that information. We do not accept any liability arising from any inaccuracy or omission in any of the information on this Website or any liability in respect of information on this Website
supplied by you, any other site user, or any other person.

Your use of this site
You may only use this Website for lawful purposes when seeking employment or help with your career.
You must not under any circumstances seek to undermine the security of the Website or any information submitted to or available through it. In particular, but without limitation, you must not seek to access, alter or delete any information to which you do not have authorized access, seek to overload the system via spamming or flooding, take any action or use any device, routine or software to crash, delay, damage or otherwise interfere with the operation of this Website or attempt to decipher, disassemble or modify any of the software, coding or information comprised in the Website.

You are solely responsible for any information submitted by you to this Website.
You are responsible for ensuring that all information supplied by you is true, accurate, up-to-date, and not misleading or likely to mislead or deceive and that it is not discriminatory, obscene, offensive, defamatory or otherwise illegal, unlawful or in breach of any applicable legislation, regulations, guidelines or codes of practice or the copyright, trademark or other intellectual property rights of any person in any jurisdiction. You are also responsible for ensuring that all information, data, and files are free of viruses or other routines or engines that may damage or interfere with any system or data prior to being submitted to this site. We reserve the right to remove any information supplied by you from the Website at our sole discretion, at any time and for any reason without being required to give any explanation.

Information submitted by you.

PuffinCare agency will use information supplied by you (including, without limitation, sensitive personal data) to aid the recruitment process and associated administrative functions and to assist with the purchase of Online Courses. This involves us and/or PuffinCare agency, amongst other things, processing and storing information (including, without limitation, sensitive personal data) and passing or making available online such information to prospective employers and clients; information about vacancies and placements will be passed to candidates and may be posted directly onto the Website. We use third parties to help us process your information as part of the recruitment process. We may collect and aggregate data from the information supplied by you to help us to understand our users as an agency so that we can provide you with a better service. We may also share aggregate information with selected third parties, without disclosing individual names or identifying information. You consent to us and PuffinCare agency using information provided by you (including, without limitation, sensitive personal
data) in each of these ways.

We will process any data which you provide in completing the online registration or application forms and any further forms, assessments, or personal details which you complete or provide to us when using this site in accordance with UK data protection legislation.

Transfer outside the United Kingdom:

Personal information comprising your CV may be accessed through the database by third parties outside the United Kingdom. This could happen for instance if you apply for a vacancy where the employer is based outside the UK or if we share details within PuffinCare agency. By registering and using the Website, you consent to this transfer.

Terms of business

Each employment assignment or placement arising because of an introduction made by us will be subject to our standard Terms of Business as they are applicable in the circumstances. All prospective employers and clients for whom we arrange assignments or placements will be provided with a copy of the Terms of Business applicable to them at or following registration.

Content Rights

The rights in material on this site are protected by international copyright, software and trademark laws and you agree to use this site in a way which does not infringe these rights.

Security and passwords
To register with this Website and to sign in when you visit the site, you will need to use a username and password. You are solely responsible for the security and proper use of your password, which should be always kept confidential and not disclosed to any other person. You must notify us immediately if you believe that your password is known to someone else or if it may be used in an unauthorized way. We accept no liability for any unauthorized or improper use or disclosure of any password.

Termination

We may terminate your registration and/or deny you access to the site or any part of it (including any services, goods, or information available on or through the site) at any time in our absolute discretion and without any explanation or notification.

Limitation of our liability

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.
To the extent permitted by law, we exclude all conditions, warranties, representations, or other terms which may apply to our site or any content on it, whether express or implied. We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
✓ use of, or inability to use, our site; or
✓ use of or reliance on any content displayed on our site.
✓ If you are a business user, please note that, we will not be liable for:

• loss of profits, sales, business, or revenue.
• business interruption.
• loss of anticipated savings.
• loss of business opportunity, goodwill or reputation; or
• any indirect or consequential loss or damage.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data, or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.

We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
The use of this Website and any agreements entered through this Website are to be governed by and construed in accordance with English law. The courts of England are to have exclusive jurisdiction to settle any dispute arising out of or in connection with the use of this Website or any agreement made through this Website.

Some of the goods or services offered through this Website may not be lawful or may otherwise not be permitted in certain countries outside the United Kingdom. If you attempt to order, receive, purchase or otherwise benefit from any such goods or services, we do not accept any liability for any losses suffered by you in using this Website which you would not have suffered had you been accessing this Website as
a United Kingdom resident (including as a result of us being prevented from dealing with any application or enquiry by any law, regulation or other ruling applicable in any country).

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in this site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organization to content posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a license to do so from us or our licensors.
If you print off, copy, or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.