Live-In Care Frequently Asked Questions

 A live-in carer will stay with you and provide you with 24/7 support and care that is tailored to your individual needs. They can help with personal care, medication, household tasks and complex care.

 Live-in care cost varies from person to person. Therefore, advisable to contact us for a be-spoke quote.
There may be care funding available to you from your local authority depending on your financial circumstances and care needs.

 Yes, a live-in carer will require their own bedroom while they stay with you. It is important that a carer has their own space where they can relax and sleep while they are not working.

 Carers provide diverse levels of support, depending on the needs of the client, priorities, and preferences. Duties typically include:
Personal care work – dressing, washing, showering, bathing, oral care, hair care, shaving,
continence care and toileting.
Assisting with mobility, transferring from bed to chair, for instance
General housework, shopping, cooking, laundry, and cleaning
Companionship, emotional support, help with social activities and outings.
Help with looking after family pets.

 Simply contact us on 01480 535169 or for more information.

 Yes. But for support with more advanced medical conditions, we would recommend booking a
PuffinCare nurse instead.

 We take your individual care needs, concerns, preferences, and personality into account when assigning
carers. Once we have asked you the relevant questions we will review our relevant carers, matching
their experience and expertise to your care needs as well as their likes and dislikes to ensure they are
the best fit for you and your needs.

 We will send you a confirmation letter and you can speak with the carer we assign over the phone. We check with both carer and client that all is well and ask you for your feedback

 Live-in carers typically work seven days a week for a period of two weeks at a time. Whilst there are no specified hours of work, in each 24-hour period a carer would need 8 hours for sleep. We also ask, where possible, that the carer is given up to two hours off each day, preferably as a single break. Each booking is unique, and your carer will work with you where possible to accommodate your needs.

 Yes, bookings can be occasional, infrequent, and short-term. For a minimum of 3 days. Please discuss your requirements with us on 01480 535169 or email

 Yes, we can provide a visiting carer for an hour or part thereof

The key role of a carer is client care and wellbeing, but they are also there to help with the smooth running of the home, so light housekeeping, laundry, cooking, driving, and shopping duties are included in the domestic duties; each can be included where personal care needs allow.

 Our clients tell us that while it sometimes feels a little odd initially to have a new person staying in their home, that feeling quickly fades away – and is infinitely preferable to moving to the institutional environment of a care home, which can be impersonal and unfamiliar. Our carers, are reliable, discreet,
friendly and committed to the physical and emotional wellbeing of their clients. They operate in a professional, polite, dependable, and confidential manner, and always respect the homes and privacy of

 We completely understand that unforeseen circumstances can mean the need to postpone a confirmed
booking, or even arrange a break in the service. Please call us on 01480 535169 or email us as soon as any unavoidable changes in circumstances arise

 Yes, we do, depending on the service you choose. Our Introductory Service is nationwide. Our Managed Care at Home Service is available in Channel Islands, Cambridgeshire, Hertfordshire, Northamptonshire and surrounding areas. Just get in touch with us and we will help identify the best care service matched
to your particular needs.

 It’s not possible to meet the carer we assign face to face before your booking starts. Once we have confirmed the booking there will be an opportunity to speak to your carer when arrival and changeover arrangements will also be discussed.

 Most of our carers come through personal recommendations, our Recruitment Department, and via our Overseas Recruitment Agents in South Africa, Kenya, Zimbabwe, Portugal (Madeira), Spain, Romania and Hungary

 All carers have a face to face interview, at which we check all documentation, take professional references and process a Disclosure and Barring Service (DBS) Enhanced Disclosure and DBS Adult First.
All professional references are followed up with police checks from their country of origin.

 Many of our carers are experienced in helping people with all types of dementia and its associated challenges, such as memory loss, confusion or problems with speech and understanding. We give our carers a wider understanding of dementia and its symptoms with our in-house dementia training courses. The need for routine and familiarity for people with dementia is well established. Our carers help clients retain their sense of identity, self-worth and security by caring for them in the most comfortable environment possible – their own home. They enable better communication, engage in activities and provide a stable, stress-free consistency of care that forms a regular routine.

 Yes, many of our clients have favorite regular carers, and we try to arrange a rota of carers wherever possible

 The cost for a live-in carer for a single client is typically less than residential nursing home fees. Where a couple wishes to remain at home together, it is possible they could both be cared for by a single Live-in Carer and pay considerably less than combined residential fees. We are more than happy to give you a no-obligation quotation over the telephone. Please contact us on 01480 535169 or

 You’ll find lots of information, including a free guide to financing private care by contacting us on
01480535169 or

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